Tickets Refunds & Returns Policy

Occasionally, events are cancelled or postponed by the promoter, team, performer or venue (Dogtown Roadhouse) for a variety of reasons. If the event is cancelled, refund procedures will be announced by Dogtown Roadhouse. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any events. If an event is cancelled or rescheduled, we will use reasonable endeavors to notify ticket holders of the cancellation once we have received the relevant authorization from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.

As a general rule, all ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled. If the ticket holder is unable to attend the rescheduled event a full refund will be offered *excluding delivery fees. Full refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket convenience fee *excluding delivery fees. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment. If the event was moved or rescheduled, the venue or Event Partners may set refund limitations. Additionally, Event Partners have right to alter or vary the program due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets. It is the customer’s responsibility to comply with the latest refund date and other instructions as defined by the Event Partners. In this sense DT Roadhouse LLC (Dogtown Roadhouse) has no liability whatsoever for such transactions.